Returns and refunds | New Funswick
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Returns and refunds

1. Order Accuracy

Please double-check your order before completing checkout. If you notice a mistake, contact us at [email protected] as soon as possible.

2. Returns

  • All sales are final. We do not accept returns or exchanges, except in cases where items arrive damaged or defective. Please contact us within 7 days of receiving your order if there is an issue.

3. Refunds

  • Refunds are issued after an item is received verifiably defective or not as described.
  • Refunds will be processed via the original payment method (Stripe/PayPal) within 7–10 business days.
  • Shipping costs are non-refundable.

4. Damaged or Lost Items

  • If your order arrives damaged, please contact us immediately with photos.
  • We are not responsible for items lost in transit after shipment, though we will assist in filing claims with the carrier.